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Mile End Library open 24/7

From Monday 18 September until Friday 15 December 2017

Back by popular demand, we are now offering our students term-time 24/7 at the Mile End campus.

During 24/7 library staff will be available to help you at these times:

Monday-Friday 08:00-21:30

Saturday-Sunday 13:00-20:00

Outside of these times, self-service will be in operation. The library will be staffed by security who are there to ensure that you have a safe and secure environment in which to study. 

During self-service hours, you will be able to:

  • Issue, renew and return items
  • Print, copy, scan
  • Use e-resources and databases
  • Use all study areas - some areas are restricted by use for particular groups of students e.g., PGT room
  • Use the Learning Cafe vending machines

You will need to return during staffed hours to receive help with:

  • Library account queries
  • Books that you cannot find on the shelves
  • Access queries
  • Help with IT problems, eg Wifi, email etc
  • Reading lists
  • Inter-Library loans (ILL)
  • More complicated printing, copying and scanning requests
  • Assistance with e-resources and databases
  • Subject support

Full details of opening hours of all of our libraries can be found at Opening Hours

We expect all library users to act responsibly during 24/7 and be considerate of staff and other students adhering to the Library Regulations/Guidelines at all times.

 


Security Staff

The Library will be staffed by Security from 21:30 during the weekdays and from 20:00 at weekends.

Please treat the security team with respect and courtesy. They are unable to check Library accounts or answer circulation queries.  If you have any problems taking out a book, logging into an e-resource or with your account please contact Library staff by emailing library@qmul.ac.uk and your email will be dealt with as soon as possible during staffed hours.

No ID Card No Access

You need your QM University/ Alumni / QM Visitor / QM SCONUL ID card/s to gain access to the Library.  This is especially important during Self-Service hours when Security staff will be on duty. There are no exceptions.  

Patrols

Security will patrol the Library at regular intervals throughout the night.  They will be checking that users are being considerate of their colleagues and using the library for study purposes only.  If required, please be prepared to produce your ID card. 

 


Zoning 

Students who use any of the facilities within the library are expected to comply with the rules applying to the particular zone and also be considerate of other students in the zone you are working in. Any users whose behaviour is deemed unacceptable by a member of library or security staff may be asked to leave.

You have a choice of 3 different zones:

Silent zone
Quiet zone
Discussion zone

Food and Drink 

Lidded hot and cold drinks are allowed. Cold snacks are also acceptable on the Ground Floor only. Food should not be consumed anywhere else in the Library.  Due to hygiene issues, hot food is not allowed in the Library. This includes food that is normally eaten hot. Please do not bring it into the Library as you will be asked to leave with your food.

Other food areas on campus where you can eat your food can be found here

During 24/7 the Learning Cafe will be open:

Monday-Friday 09:00-20:00
Weekend 13:00-19:00

Cleaning 

Please treat the Library cleaning team with courtesy and respect.  Regular cleaning will take place and it may cause some disruption to your studies but please be patient with staff as they are working to make the Library a clean and pleasant space for you to work and study in.

Remember to help keep your library clean by putting all rubbish in the bins provided.

Printers

Throughout the day Library staff will fill the printers with paper and change toners if required. They will also refill before they leave and handover to Security. Security staff unfortunately will not be able to fix paper jams or other problems and these will be dealt with when Library staff return. Remember that printers are available on all floors of the library and also in Canalside and The Hive. Check opening hours here.  

 


Breaks

Don’t be tempted to spend every hour in the library during 24/7.  Please plan your studies and regular breaks.  A good night’s sleep is essential!  (BTW no sleeping in the Library!)

Study Well 

Tips from your Student Union on study methods, good revision habits, relaxation techniques and a full list of QMSU 24/7 supportive events can be found here.

Information about writing and study guidance available on the Learning Development website

There are also books in the Teaching Collection that you may find useful covering various topics such as dealing with stress, relaxation techniques, study methods etc.  The Teaching Collection is on the Ground Floor near the Learning Cafe.

Personal Belongings

It is your responsibility to look after your belongings.  Please do not leave your belongings unattended.   If you need a break away from your desk it is advised that you take your valuables with you or leave them with a friend.  Security staff patrol the library on a regular basis but the onus is on you to take care of your possessions.  If you have any problems please seek help and advice at the Welcome Desk.

Personal Safety 

If you are planning on studying late, you should consider and plan your journey home before you leave the Library. For tips on how to ‘stay safe’ please see the QMUL Security Service Personal Safety Guide.

 

Study well and take care - Enjoy 24/7 @Mile End!

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