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FAQS


When are the Libraries open?

Opening hours for:

I'm not a Queen Mary student/researcher/member of staff. Can I use the Library?

Maybe!

For further information on your particular circumstances, please go to the Access and Membership page and choose the appropriate heading.


Do I have to return books to the Queen Mary Library I borrowed them from?

  • One Week Loan and Ordinary Loan books may be returned to any Queen Mary Library.
  • They will be cleared from your Library record when you return them.
  • Any fines due may be paid at any library.
  • Other items must be returned the library from which they were borrowed.

Do I need to bring my books into the Library to renew them?

Not always. You will not be able to renew items yourself if:

  • you have fines of £12.00 or over
  • a hold has been placed on the item
  • the item is a One Day Loan from the Teaching Collection. Please bring this to the Welcome Desk for renewal.

Items can be renewed using either:

  • the Renew option on the Self-Service Kiosks in the Libraries.
  • the Renew Loans option in the Self Service area of the Library website
  • the QMUL app for mobile devices. Search for QMUL App on your device's app store.

You will need your College ID/Library card and library PIN to use self-service renewals.

Can books be returned when the Libraries are closed?

Yes, Mile End and West Smithfield Libraries have book return bins outside the Library which can be used to return books when the Library is closed.

Don't use the book return bins when the Libraries are open - they are only emptied once a day, and the books will not be removed from your record until the next time the bin is emptied.

How much will the fine be on my overdue item?

Loan type Fine rate per item

One Day Loan

50p per day or part day

One Week Loan

50p per day or part day

Videos / DVDs

50p per day or part day

Ordinary Loan

10p per day or part day

Can I still borrow items if I have a Library fine I have not yet paid?

Yes, up to a limit of £12 worth of fines.

Once you reach this amount, you will need to pay off your fines before you can borrow any further items from the Library.

How many books/other items can I borrow?

The overall limits for borrowing are:

  • 12 items for undergraduates and associate students
  • 16 items for taught postgraduates
  • 20 items for research postgraduates and staff
  • 6 items for external borrowers and NHS library users

Within these overall limits, there are smaller limits for various categories of material, as shown in the following table.

 

Total Limit

Ordinary Loan

One Week Loan

Maps

Videos

 DVDs

Exam papers

One Day Loan

Undergraduates and Associate Students

12

12

12

4

2

1

2

2

Taught postgraduates

16

16

16

4

2

1

2

2

Postgraduate Researchers

20

20

20

4

2

1

2

2

Staff

20

20

20

4

2

1

2

2

External borrowers

6

6

6

4

2

1

2

2

NHS library users

6

6

6

4

2

1

2

2

How long can I borrow videos and DVDs for?

Videos and DVDs are one day loans. This means they must be returned at any time on the day after borrowing, except for items borrowed on Fridays or over the weekend, which must be returned on Monday.

I've forgotten my Library card. Can I borrow items?

No. You must have your Library card to be able to borrow.

How do I pay library fines?

You can make a card payment on-line at Pay your library fines

Alternatively, you can credit your Library account with cash at one of the revaluation kiosks near the ground floor photocopiers at Mile End and Whitechapel.

You can then use this credit on your Library account to make a payment by selecting the ‘Pay Fines’ option at a self-service kiosk.


How do I top-up my print credit?

Print credit is topped up using your QM iPay account, which is also used for fines payment, wireless printing and photocopying.

Your QM iPay account can be credited in two different ways:

  • Visiting the touch-screen kiosks on the ground floor of each library
  • Online using the QM iPay Webcentre
  • To use the touch-screen kiosks in the Library, touch your ID card to the kiosk pad. The screen will display your name and your current balance. As coins or notes are inserted the balance updates. Once you have inserted the desired value you should select the 'finish' button on the touch screen.

Can I get change in the Library for the print and photocopier credit machines?

Change machines are located close to the photocopiers at both Mile End and Whitechapel.

What do I need to access the PCs in the Library?

IT Services provide workstation PCs and printers in all Library services buildings.

To access these services you will need a student services account:

Undergraduates and Taught Postgraduates. You should be given your username during the registration process. If not, visit IT Services Help Desk, Room W209, Queens Building, Mile End.

Research Postgraduates and Staff. Contact Queen Mary IT Liaison on ext 5939 or visit the IT Services Help Desk, Room W209, Queens Building, Mile End, to register for the service.

NHS Staff.  Ask Medical Library helpdesk staff for registration form. Activation of accounts can take up to 48 hours after completion of the form.

PCs are available until 15 minutes before closure and Library Staff are on-hand to offer assistance.

How do I photocopy?

You can photocopy at any of the Library MFDs (Multi-function Devices), which can also be used for printing and scanning.

Before using the MFDs you must top-up your Library account at one of the ground floor kiosks. Both the kiosks and the MFDs simply require you to touch your ID card to the reader.

On touching your ID card to the kiosk pad, the screen will display your name and your current balance. As coins or notes are inserted the balance updates. Once you have inserted the desired value you should select the 'finish' button on the touch screen.

Once credit has been added to your account, simply touch your ID card to the reader on the front of the MFD and you will be able to start copying. Your balance is displayed at the bottom left of the touchscreen at all times and decreases as each copy is made.


What are the charges for Inter library loans?

  • £9 for articles
  • £14.65 for books
  • £4.75 for renewals
  • £1.50 for Inter-Site delivery
  • £30.00 for International requests (including books and theses)

Overdue items will be fined at 50p a day

The full cost of the invoice for a lost or severely overdue item will passed directly to the customer.

Users at the medical libraries are also welcome to pay in cash.

Charges are subject to change if necessary but users will be informed in advance.

How will I be kept informed of my inter-library loan request's progress?

We will keep you informed of any delays by e-mail.

We may ask you to provide more information if necessary for us to trace the material.

We will also contact you on arrival of items or if we need to recall items which you have on loan.

Where do I collect and return my Inter-library loans?

Inter-library loans are issued and returned at the Help Point at your home library during normal opening hours.

Please bear in mind that some items will be for reference use in the Library only. We will tell you this when emailing you.

Overdue items may be subject to a substantial fine which your department may pass onto you.

How do I renew Inter-library loan items?

To renew an Inter-library loan, please contact your home library.

If the item is not required for loan elsewhere we will arrange the renewal and let you know the new due date.

You cannot renew Inter-library loans via the Library Catalogue.


How do I register for Secure Electronic Delivery (SED)?

You do not need to register for the service. You just need to use the ILL request form when you are ready to request a document.

What items can I request?

You can request any document, article or paper that we do not hold in Queen Mary University Library.  We will only be able to supply it to you electronically if it is held by the British Library.

How do I receive the item?

You will receive an email from the British library which will include a link to the requested article; this will also include information about how to install File Open if it is not already installed on your PC.

How long do I have to access and view the article?

Once the British Library has sent you the email you have 30 days to access the file, once the file has been opened you have 14 days ato view the article.

How many times can I print this article?

You can only print the article once due to copyright restrictions.

Can I save the article to my hard drive?

Yes, where the British Library have an agreement with the Publisher.  Where this is not the case then you would not be able to save the article to your hard drive but you can view it for 14 days, it is therefore advisable to print the article the first time you open it.

Can I forward the article to another email address?

Yes you can forward to another of your own email addresses but only if the email has not been opened first. You cannot forward the article to another user.

If I have problems who do I contact?

If you have successfully installed the File Open plug-in on the machine you are using and are still experiencing problems viewing the article please contact us

How do I install the File Open Software needed to view SED articles?

If you are accessing the article within the University please view the test document first. If you are unable to view this please contact your IT administrator to install the File Open Plug-In.If you are accessing the article from outside the University or at home go to http://plugin.fileopen.com/ to install the plug in. Once File Open has been downloaded to the machine please use a test document to ensure it is working properly before you click on the link in the email.

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